Charter Cable Customers Urged To Take Action Before June 11

Kaylee Hartung of the Longhorn Network interviews Texas head football coach Mack Brown. The Longhorn Network is one of the HD channels that will be added to Charter's lineup in the Park Cities. (Photo:Scott Clarke/ESPN Images)
Texas football coach Mack Brown talks to Kaylee Hartung of the Longhorn Network, one of the HD channels that will be added to Charter’s lineup in the Park Cities. (Photo: Scott Clarke/ESPN Images)

If you’re a Charter cable customer and you have not acquired a set-top box, you have less than two weeks to take action. Otherwise, you won’t be able to watch TV.

On June 11, Charter will remove the analog signals from its network in the Park Cities in favor of an all-digital system. A television without a set-top box will not be able to receive digital signals.

“If you don’t take action, you could wake up the morning of the switchover and not be able to see the programming you’re used to,” Charter spokesman Brian Anderson said. “We don’t want that to happen, so we are encouraging our customers to take advantage of our free set-top box offers and make sure all of their televisions are ready for the move to an all-digital network.”

Subscribers can order set-top boxes by calling 888-438-2427 or visiting the Charter office in Snider Plaza. Anderson said the boxes are free, initially; the length of that initial period depends on the customer’s subscription package.

The Park Cities is the last of Charter’s North Texas markets to go all-digital. The $40 million upgrade began in April with customers in Weatherford and Cleburne, Anderson said.

As part of the upgrade, Charter subscribers will have access to 91 new high-definition channels — including the Longhorn Network, bringing the total to 141 — and about 12,000 video-on-demand titles, or 20 percent more than they have now.

2 thoughts on “Charter Cable Customers Urged To Take Action Before June 11

  • June 17, 2013 at 3:24 pm


    Charter Cable said they no longer support TiVo and if we wanted to have the TV guide match up with the DVR, we would have to switch to their inferior DVR. The result? We TiVoed Mad Men last night. Unfortunately, Charter had moved AMC to another channel and TiVo recorded based on the old AMC channel.

  • June 17, 2013 at 6:13 pm

    @Jeff, Charter lied to you then. As long as you have a model post-S2 (TiVo HD, S3, Premiere, etc), and you get cablecards from Charter, then it works. You have to “Repeat Guided Setup” and be sure that when you get to the list of cable providers (it will say Charter or AT&T U-verse), you do not click Charter. You click “Enter” and then tell it that your line up is Charter Cable Digital Rebuild.


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